IT — Dobre Miasto and the surrounding area

IT support
& cybersecurity

From hardware repair to running your website — one point of contact instead of several vendors. Over 20 years of experience in technical and telecommunications work.

What I do

Complete IT support for small and medium businesses — from day-to-day hardware help, through networking and security, to your presence online.

✓Computer hardware repair and diagnostics

✓Business network configuration and administration (Wi-Fi, VLAN, VPN)

✓Cybersecurity audits and hardening against attacks

✓Backups and data recovery

✓Building websites and business landing pages

✓Ongoing website care — hosting, updates, small changes

✓Remote helpdesk for your staff

✓Advice on hardware and software purchases

Your website and Facebook, looked after

No large upfront payment. You pay a monthly subscription — in the first month I design and launch the website, then I keep running it. Choose what you need.

1. What kind of website?

2. Anything else?

Facebook page management Online booking Second language version Client portal / login

Ask for an offer →

Ongoing IT support

Three plans matched to the size of your business. Approximate prices, based on current market rates for the Warmia-Mazury region — updated as the market changes.

Bronze

from 350 PLN net / month

For micro-businesses, 1–10 devices, basic care

✓Remote helpdesk for your staff
✓Basic infrastructure monitoring
✓Data backup
✓Response time up to 24h (business days)

Most popular

Silver

from 800 PLN net / month

For small businesses, 10–30 devices, professional care

✓Everything in Bronze
✓Network and server administration
✓Basic cybersecurity monitoring
✓Response time up to 8h (business days)
✓Monthly work report

Gold

from 1,800 PLN net / month

For businesses with 30+ devices or elevated SLA requirements

✓Everything in Silver
✓Priority response time up to 4h
✓On-site visits included (Dobre Miasto and surrounding area)
✓Extended security monitoring
✓Unlimited consultations

These figures are a starting point — the final price depends on the number of devices, infrastructure complexity, and required response time. After a call, you get a firm quote, not a range.

Billed separately

Alongside an ongoing plan, I also take on one-off repairs, projects and web work.

ServiceNet price

Computer / laptop diagnostics and repair

On-site service visit (Dobre Miasto and surrounding area)

Business network configuration (router, Wi-Fi, VLAN)

Basic cybersecurity audit (small business)

Full cybersecurity audit

Website subscription (build and management)

Larger website / online storecustom quote

Facebook page management (posts, graphics, schedule)

Backup and data recovery

Net prices, approximate — based on current market rates for the Warmia-Mazury region. The exact quote depends on scope of work.

Frequently asked questions about IT support

Do you work remotely, or do I need to wait for a visit?

Most requests (updates, configuration, software help, some network issues) I resolve remotely — usually the same day. An on-site visit is mainly needed for physical hardware repair or setting up new network infrastructure.

What if my computer still runs Windows 10?

Microsoft ended free support for Windows 10 on 14 October 2025. A personal machine can still be covered by the free consumer ESU programme — after Microsoft's extension, security updates run until 12 October 2027. That programme does not cover company machines joined to a domain or managed through MDM; for those, only paid ESU is available, up to October 2028, with the rate doubling each year. I'll check whether your hardware qualifies for a free upgrade to Windows 11 and work out which is cheaper: migrating or continuing to patch.

How quickly do you respond to an outage?

It depends on the plan: Bronze has a response time of up to 24h on business days, Silver up to 8h, and Gold — priority, up to 4h, with on-site visits included within Dobre Miasto and the surrounding area. Outside a subscription, I try to respond as quickly as possible, but without a time guarantee.

Do you handle the whole website — hosting, domain?

Yes. I can handle the entire scope: registering or transferring a domain, hosting, building the site, and its ongoing upkeep (updates, small changes, monitoring) — as one consistent point of contact instead of several vendors.

Do you also help individuals, or only businesses?

I focus mainly on businesses, but I also take on individual hardware repairs and configuration help for private clients — message or call and I'll let you know if I can help.

What's changing in IT and cybersecurity regulation

Six developments that may affect your business, whether you have an IT department or one person handling it on the side. Status: 1 October 2026.

Self-registration in the register of key and important entities — deadline this Saturday

Poland's new cybersecurity rules work on self-identification: the company itself assesses whether it is a key or important entity and registers in the list kept by the Ministry of Digital Affairs. The deadline falls this Saturday, 3 October 2026. After it, the authority enters entities on its own and the company loses control over its own classification; any change of data must then be reported within 14 days. If you operate in manufacturing, transport, waste management, food, ICT services or healthcare, check this now rather than after the deadline — I can walk through the assessment with you.

Journal of Laws 2026 item 252 · in force since 3 Apr 2026

NIS2 in Polish law — who it actually covers

The Act of 23 January 2026, signed on 19 February and published on 2 March, covers key and important entities in designated sectors that meet the medium-enterprise threshold: at least 50 employees, or turnover or balance-sheet total above EUR 10 million. Regardless of size, it also covers DNS providers, TLD name registries, qualified trust service providers and telecoms operators. Micro and small companies are usually not directly in scope — but as suppliers they receive these requirements contractually from larger clients, and have to be able to evidence them. Fines: up to EUR 10 million or 2% of turnover for key entities and EUR 7 million or 1.4% for important entities, with personal liability for the head of the entity of up to 300% of their salary. A significant incident is reported in three stages: early warning within 24 hours of detection, notification within 72 hours, final report within one month. Substantive obligations must be in place by 3 April 2027.

KSeF e-invoicing · Finance Ministry announces penalty deferral to 31 Dec 2027

Invoices only through KSeF — penalties may wait, the obligation will not

Since 1 February 2026 every VAT payer in Poland receives invoices through the National e-Invoicing System, and issues them there from 1 February (the largest businesses) or 1 April 2026 (everyone else, sole traders included). A transition period runs until 31 December 2026: no penalties, cash-register invoices still allowed and a PLN 10,000 monthly allowance outside the system. On 16 September 2026 the Ministry of Finance announced that the deferral of penalties for errors in using KSeF will be extended to 31 December 2027. This, however, requires an amendment to the act, which is still being drafted — until it is passed, 1 January 2027 remains the binding date (a penalty of up to 100% of the VAT amount, minimum PLN 1,000). The deferral does not change the obligation itself: from 1 January 2027 KSeF will cover all businesses, and the tax authorities may act on invoices issued outside the system. Sorting out KSeF permissions and the integration with your invoicing software is therefore worth doing this year.

AI Act and the Polish AI systems act · from 11 Aug 2026

Using AI at work? There are concrete obligations now

The duty to ensure AI literacy among the people operating these tools (Article 4 of the AI Act) has applied since 2 February 2025. From 2 August 2026 transparency duties were added: you must disclose that the other party is talking to a chatbot, and label AI-generated content. Poland's act on artificial intelligence systems has applied since 11 August 2026, with the penalty provisions and the new supervisory authority starting on 28 October 2026. Requirements for high-risk systems, including recruitment and employee assessment, have been deferred to 2 December 2027. For a small company this comes down to two things: documented staff training and a simple AI usage policy.

Verizon DBIR · 2026 edition

Ransomware hits small companies — and backups win

According to the Verizon Data Breach Investigations Report 2026, ransomware was involved in 48% of the breaches analysed, and 96% of ransomware victims were small organisations. The most interesting figure is a different one: 69% of small and medium businesses refused to pay the ransom because they had working backups. In half of the cases, credentials had been stolen within 95 days before the attack — which is why backups, updates and two-factor authentication remain the cheapest and most effective line of defence.

Microsoft · support ended 14 Oct 2025

Windows 10 — consumer ESU extended, but not for company machines

The free consumer ESU programme, originally set to end on 13 October 2026, was extended by Microsoft to 12 October 2027; in the European Economic Area, signing in with a Microsoft account is enough. The programme does not, however, cover machines joined to an Active Directory domain or to Microsoft Entra, or managed through MDM — that is, typical company hardware. For those, only commercial ESU remains, for up to three years to October 2028, at USD 61 per device in year one with the rate doubling each following year (about USD 427 per device over three years). At those figures, migration usually costs less than a third year of patching.

IT support& cybersecurity